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Colchester United Customer Charter. 07:39 - Jul 7 with 1457 viewsnoah4x4

This can be found at https://www.cu-fc.com/club/customer-charter/ . This is an extract...

CONSULTATION AND INFORMATION
Colchester United FC Football Club will maintain regular contact with its supporters; ......................(blah blah blah)...

..............In line with EFL regulation 111, Colchester United FC will continue to consult supporters on a regular basis through Forums and through our Supporters Association Chairman, Jon Burns.

The following decisions have evidently involved ZERO consultation...

1. Spectators must now pay for an inclusive 'paper' programme within the ticket price (n.b. a ticket price increase means it isn't free!!!).

2. The removal of shuttle bus services.

Printing over 5,000 paper programmes when only about 500 actually want them is a shocking waste of the planet's limited resources. The stadium litter bins will be full of discarded paper or more likely the concourse littered with them. Hopefully, paper recycling bins will be provided? This cost management decision was bonkers as it is no longer mandatory for EFL clubs in Divisions One and Two to produce paper programmes. Surely it was either time to go wholly digital or for those that actually want paper programmes to pay their real cost of prouduction (what newstand magazine costs under £5?).

The suggestion that only 166 fans use the shuttle buses was ridiculous. But it is probably true that only 166 pay cash at Bruff Close. For example; I buy a £4 'Colchester Rover' ticket early in the morning and use it all day. Others legitimately use regular OAP bus passes. We (or the Council) have hence already paid our fares. So why didn't First Bus take account of this instead of charging the football club the apparent shortfall?

Had we been told that these were NOT valid then we would have instead paid £3.00 return to town and then not baulked at paying £2.50 for ther shuttle. Hence a not unreasonable £5.50 in total. But we had already paid EXTRA for the combined ticket. Now the closest we can get to the ground by regular bus is the Water Tower Mill Road. That is just too far to walk for many older, disabled and infirm supporters. So will the hours of the Park & Ride be extended for evening matches?

This decision will result in extra car journeys; nuisiance street parking; increased congestion in North Colchester. It is clear that the football clubs commitment to the environment is waning. Sadly, we can't all be like Robbie (Trump) Cowling and ride a bike. We need adequate public transport. If it is mandatory under EFL regulation 111; when will consultation commence about these and like matters?

[Post edited 7 Jul 2018 7:43]
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