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Saints Issue Ticket Refund Information Statement
Wednesday, 27th May 2020 11:44

The club have issued a statement regarding supporters who have paid for matches that are not likely to be playe, both season ticket holders and individual tickets..

The general message though seems to be that until the final details of the ending of the 2019/20 season are decided then the club cannot do too much, it is also unclear whether those who have bought tickets for the away matches fall into these categories.

Southampton Football Club would like to provide the following information to its valued ticket holders and hospitality guests.

The club appreciates the uncertainty its supporters are facing at these times, and is extremely grateful for the patience, understanding and commitment that fans have shown while the 2019/20 campaign has been put on hold.

We would now like to advise our supporters of the following steps...

Individual match ticket purchasers:

• All fans who have purchased tickets via the club will have their booking refunded directly. You do not need to contact us for this.

• For all card transactions, refunds will be made to the card used to purchase. Should the club encounter any issues in this process, please be assured we will contact the supporter directly, either via phone or email.

• Any fans who purchased with cash will be contacted by the club in the same way as above to discuss their options.

• Due to the volume of transactions that must be processed, please allow up to 28 days for all payments to be refunded. We would appreciate if supporters could refrain from contacting us regarding refunds until after this point, in order to allow staff to keep the process as efficient as possible for all fans.

Hospitality match ticket purchasers:

• All hospitality match purchasers for the remaining games in the 2019/20 season will be contacted personally by one of our account managers to process their refunds.

Season Ticket holders (General admission and Hospitality):

• Information for Season Ticket holders in relation to the final four matches of the 2019/20 season will be shared with our fans in detail in the week commencing June 15th. There will be a number of options available, including carrying over the credit against a 2020/21 Season Ticket, a donation to the work of Saints Foundation, or a direct refund. We look forward to sharing full details of our Season Ticket plans as we move forward together.

For any urgent enquiries, please contact our Ticket Office via email at

Photo: Action Images

Please report offensive, libellous or inappropriate posts by using the links provided.

saintmark1976 added 13:04 - May 27
I'm puzzled as to what the club's management think will change during the week beginning June 15th. Is there a possibility that they know that by that point in time the government will have given a date as to when spectator access to football stadiums will be allowed? If no such date is forthcoming then surely it's going to be impossible to persuade fans to purchase a ticket for next season? I accept that at some currently unknown point in time the next season may commence behind closed doors, but in essence it's not legal to sell a service to the public ( in this case an ability to watch a game in person) that doesn't exist.

legod7 added 13:46 - May 27
saint, June 15th is when the season is supposed to restart.

NewburySaint added 14:28 - May 27
legod, that is correct, yes, but what I think saintmark is referring to is next season & how can Saints potentially offer a credit against season tickets if we don’t even know when the season may be able to start, unless they are going to know by/on w/c 15th June the potential plans for next season in that the football authorities or and government would have come to some sort of decision by then as to when 2020/21 can start and at what stage supporters may be allowed to attend.

saintmark1976 added 14:34 - May 27
Thanks for the "heads up" legod7.

I accept that the current season will, on the balance of possiblites , be completed behind closed doors.

My puzzlement centres around season tickets for next season. Unless and until the government ( who I believe licence football stadiums ) give a firm date when spectators will be allowed to attend matches in person, how are S F C (or any other club) legally able to sell season tickets? More importantly,who exactly would want to purchase a ticket for matches that you possibly won't be allowed to watch on dates sometime in the future?

saintmark1976 added 14:38 - May 27
Thank you NewburySaint.That was exactly what I was suggesting and confirmed in my post of 14:34 which crossed yours of 14:28.

the_saint added 16:25 - May 27
I think that they refund you for this season missed games then sell you a full price ticket for next season and at the end of that season refund you games missed.
Got a feeling season ticket holders will dwindle best thing is dont renew and pay as you go for next season

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