| V media 10:42 - Jul 9 with 1895 views | swan65split |
Total A&&&holes, money grabbing useless t77ts.
stay clear!!! |  | | |  |
| V media on 11:05 - Jul 9 with 1869 views | BrynCartwright |
Please expand. I've got the popcorn ready. |  |
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| V media on 12:02 - Jul 9 with 1838 views | swan65split |
| V media on 11:05 - Jul 9 by BrynCartwright |
Please expand. I've got the popcorn ready. |
trying to cancel a mobile phone since March, they just havent done it. on the phone for an hour this morning, and at the end they try to get me to have another one! fecking idiots. | | | |
| V media on 12:05 - Jul 9 with 1835 views | STID2017 |
| V media on 12:02 - Jul 9 by swan65split |
trying to cancel a mobile phone since March, they just havent done it. on the phone for an hour this morning, and at the end they try to get me to have another one! fecking idiots. |
Assume you pay by Direct Debit ? Cancel it
Also put it in writing (either email or paper)
I assume you have paid for the last four months ?
Did you get a refund ? |  |
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| V media on 12:45 - Jul 9 with 1786 views | stevethejack |
I cancelled a mobile contract with them. When asked why I was cancelling, I said due to the closing of Swansea's contact centre with the loss of hundreds of jobs.
They had nothing to say to that, just let me cancel. |  | | |
| V media on 13:40 - Jul 9 with 1723 views | ABERSWAN |
There was a new law that came out last Friday, that meant you only have to send a text to cancel your contract if expired and they have to respond straight away acknowledging your wish, because so many people were having the same problem. Some clever computer swans fan, will be able to find this and upload it to this thread! |  | | |
| V media on 13:42 - Jul 9 with 1714 views | Jonathans_coat |
| V media on 12:45 - Jul 9 by stevethejack |
I cancelled a mobile contract with them. When asked why I was cancelling, I said due to the closing of Swansea's contact centre with the loss of hundreds of jobs.
They had nothing to say to that, just let me cancel. |
They took a massive grant off the WAG and Swansea council to come to Swansea as well. As soon as they had stayed the few required number of years so they didn’t have to pay the grant back, off they f**ked to con another council out of £millions.
You could argue it’s just business, but it’s pretty shameless. |  | | |
| V media on 14:06 - Jul 9 with 1684 views | STID2017 |
| V media on 13:40 - Jul 9 by ABERSWAN |
There was a new law that came out last Friday, that meant you only have to send a text to cancel your contract if expired and they have to respond straight away acknowledging your wish, because so many people were having the same problem. Some clever computer swans fan, will be able to find this and upload it to this thread! |
https://www.lovemoney.com/guides/62557/how-to-cancel-a-uk-mobile-phone-contract-
Excellent guide on how to cancel and switch
[Post edited 9 Jul 2019 14:08]
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| V media on 16:30 - Jul 9 with 1593 views | CountyJim |
Had similar issue took on new contract with them found a better deal within the 14 day cooling off period they didn't like the fact I wanted to send back a new phone I offered them chance to better the deal they couldn't in the end I emailed the CEO got issue sorted within a few hours |  | | |
| V media on 17:27 - Jul 9 with 1551 views | swan65split |
| V media on 12:05 - Jul 9 by STID2017 |
Assume you pay by Direct Debit ? Cancel it
Also put it in writing (either email or paper)
I assume you have paid for the last four months ?
Did you get a refund ? |
I had a new phone with data etc 3 years ago, I dont live on the phone, and honestly not used the phone for calls in 3 yrs, just the net , which is crap anyway, so was used mostly on home wifi. I have use of another business phone, but used very little for personal use.
Then saw a great sim deal with another company for data, which I would use more as I am away a lot . Cancelled VM deal through their “oversees” centre! Before march. So cancelled DD as per call.
Pestered lately for “non payment” overdue etc . Then get the frightening blackmail letter ie black listed etc.
Hour on the phone ,they have no record of my call to cancel, yet they can tell the phone is little used , and probably I visit this site etc.
Complete and utter As@@@es. Just money grabbing useless company. I had trouble with phoning in France last year, they just sent me around and around then said they had fixed it, they hadnt.
Just a useless pile of crip.
No refund! but they said it had now been cancelled.
But I think a letter as CJ says is the next step. | | | |
| V media on 17:46 - Jul 9 with 1528 views | theloneranger |
| V media on 17:27 - Jul 9 by swan65split |
I had a new phone with data etc 3 years ago, I dont live on the phone, and honestly not used the phone for calls in 3 yrs, just the net , which is crap anyway, so was used mostly on home wifi. I have use of another business phone, but used very little for personal use.
Then saw a great sim deal with another company for data, which I would use more as I am away a lot . Cancelled VM deal through their “oversees” centre! Before march. So cancelled DD as per call.
Pestered lately for “non payment” overdue etc . Then get the frightening blackmail letter ie black listed etc.
Hour on the phone ,they have no record of my call to cancel, yet they can tell the phone is little used , and probably I visit this site etc.
Complete and utter As@@@es. Just money grabbing useless company. I had trouble with phoning in France last year, they just sent me around and around then said they had fixed it, they hadnt.
Just a useless pile of crip.
No refund! but they said it had now been cancelled.
But I think a letter as CJ says is the next step. |
CEO of Virgin Mobile is Tom Mockridge ... His email address is ...
tom.mockridge@virginmedia.co.uk |  |
| Everyday above ground ... Is a good day! 😎 |
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| V media on 18:01 - Jul 9 with 1507 views | Wingstandwood |
The bottom line is they blatantly try to make things appallingly difficult for people to cancel. If someone gives up and takes a justifiable moral stance and refuses to pay its threats of bailiffs and court orders despite the fact the company is responsible in the first place. Obscenely unjust and utterly disgraceful. It should take only two or three minutes at the most.
https://www.dailymail.co.uk/femail/article-3753164/Man-just-wants-cancel-contrac |  |
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| V media on 16:27 - Jul 28 with 1165 views | swan65split |
| V media on 17:27 - Jul 9 by swan65split |
I had a new phone with data etc 3 years ago, I dont live on the phone, and honestly not used the phone for calls in 3 yrs, just the net , which is crap anyway, so was used mostly on home wifi. I have use of another business phone, but used very little for personal use.
Then saw a great sim deal with another company for data, which I would use more as I am away a lot . Cancelled VM deal through their “oversees” centre! Before march. So cancelled DD as per call.
Pestered lately for “non payment” overdue etc . Then get the frightening blackmail letter ie black listed etc.
Hour on the phone ,they have no record of my call to cancel, yet they can tell the phone is little used , and probably I visit this site etc.
Complete and utter As@@@es. Just money grabbing useless company. I had trouble with phoning in France last year, they just sent me around and around then said they had fixed it, they hadnt.
Just a useless pile of crip.
No refund! but they said it had now been cancelled.
But I think a letter as CJ says is the next step. |
Since then had an e mail, Thursday, overdue again!!!!! fecking hell they are as bad as Politicians, money grabbing useless kents who cant do their job. | | | |
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