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"Inquest found single mother took fatal overdose after systemic failures led to disability benefits being cut off"
Heartless, uncaring, unsympathetic bunch of *****!!
"The DWP offered condolences to Philippa’s family and said it would “carefully consider” the coroner’s findings. A Capita spokesperson apologised “for the mistakes made in processing her claim and the additional stress which was caused to Philippa” and said it would “act upon” the coroner’s findings."
"The Capita spokesperson added: “We have strengthened our processes over the last 18 months and are committed to continuously working to deliver a high-quality, empathic service for every claimant.”
The DWP, the government, they had a lot to answer for and yes, blood on their hands.
I made a PIP claim when I was medically retired. A few years in I had a review, filled out the form in which I told them how my health had gotten worse, they said there was no medical evidence for this and reduced my money. I should have appealed but was worried they'd stop it completely so I just accepted it and carried on. A few years later, another review, last year this was. Again I filled out the form, saying the same as before. This time I got a letter back telling me they were raising my money. It was exactly the same medical facts I was just a few years older, same conditions with a bit more wear and tear but most probably just a different assessor. The DWP is a lottery, get the wrong assessor and your money is reduced, get a fair one and your Ok, that's how it seems to me.
Capita the go to company when you need a sympathetic ear , They also chase you for the TV licence fee . Capita's CEO, Jon Lewis, and his chief bean counter are taking a "voluntary" pay cut of 25 per cent for six months from 1 April in and among other "difficult decisions" the business says it will be forced to make during the COVID-19 pandemic.
Lewis kicked off the memo sent to his troops on 20 March — seen by us — by saying there are "many ways" in which they can help clients "particularly in government" to "navigate the challenges we all now face".
He said it is "crucial" that Capita people concentrate on "delivering vital services to millions of people" to help the corporation get through an "unprecedented period of uncertainty".
"Over the coming weeks it is likely we will have to make difficult decisions in order to ensure we remain resilient," the memo stated. "However, taking difficult short or medium-term decisions now will ultimately benefit the company in the long term. This is especially the case regarding our cost base."
It is "for this reason" that Lewis said he and CFO Patrick Butcher "have chosen to take a voluntary, 25 per cent reduction to our salary. We believe this is the right thing to do."
According to the 2019 annual report [PDF], Lewis was paid a base salary of £725,000, and Butcher was paid £430,000. In addition, Lewis was paid benefits of £28,828, a pension allowance of £36,250 and a bonus of £1.228m. Butcher also got £24,809 in benefits, £36,250 in pension contributions and £305,363 from a long-term incentive plan.
All members of Capita's board have also "agreed to a reduction by the same amount of the fees associated with their directorship". The chairman was paid £325,000 in base salary and £28 in benefits, while the rest of the board were each paid a base salary of between £64,000 and £75,000.
"In a free society, the State is the servant of the people—not the master."
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Inquest found single mother took fatal overdose after systemic failures on 12:37 - Feb 10 with 1526 views
Inquest found single mother took fatal overdose after systemic failures on 12:21 - Feb 10 by Boundy
Capita the go to company when you need a sympathetic ear , They also chase you for the TV licence fee . Capita's CEO, Jon Lewis, and his chief bean counter are taking a "voluntary" pay cut of 25 per cent for six months from 1 April in and among other "difficult decisions" the business says it will be forced to make during the COVID-19 pandemic.
Lewis kicked off the memo sent to his troops on 20 March — seen by us — by saying there are "many ways" in which they can help clients "particularly in government" to "navigate the challenges we all now face".
He said it is "crucial" that Capita people concentrate on "delivering vital services to millions of people" to help the corporation get through an "unprecedented period of uncertainty".
"Over the coming weeks it is likely we will have to make difficult decisions in order to ensure we remain resilient," the memo stated. "However, taking difficult short or medium-term decisions now will ultimately benefit the company in the long term. This is especially the case regarding our cost base."
It is "for this reason" that Lewis said he and CFO Patrick Butcher "have chosen to take a voluntary, 25 per cent reduction to our salary. We believe this is the right thing to do."
According to the 2019 annual report [PDF], Lewis was paid a base salary of £725,000, and Butcher was paid £430,000. In addition, Lewis was paid benefits of £28,828, a pension allowance of £36,250 and a bonus of £1.228m. Butcher also got £24,809 in benefits, £36,250 in pension contributions and £305,363 from a long-term incentive plan.
All members of Capita's board have also "agreed to a reduction by the same amount of the fees associated with their directorship". The chairman was paid £325,000 in base salary and £28 in benefits, while the rest of the board were each paid a base salary of between £64,000 and £75,000.
These people are getting rich off the misery of others.
Inquest found single mother took fatal overdose after systemic failures on 12:21 - Feb 10 by Boundy
Capita the go to company when you need a sympathetic ear , They also chase you for the TV licence fee . Capita's CEO, Jon Lewis, and his chief bean counter are taking a "voluntary" pay cut of 25 per cent for six months from 1 April in and among other "difficult decisions" the business says it will be forced to make during the COVID-19 pandemic.
Lewis kicked off the memo sent to his troops on 20 March — seen by us — by saying there are "many ways" in which they can help clients "particularly in government" to "navigate the challenges we all now face".
He said it is "crucial" that Capita people concentrate on "delivering vital services to millions of people" to help the corporation get through an "unprecedented period of uncertainty".
"Over the coming weeks it is likely we will have to make difficult decisions in order to ensure we remain resilient," the memo stated. "However, taking difficult short or medium-term decisions now will ultimately benefit the company in the long term. This is especially the case regarding our cost base."
It is "for this reason" that Lewis said he and CFO Patrick Butcher "have chosen to take a voluntary, 25 per cent reduction to our salary. We believe this is the right thing to do."
According to the 2019 annual report [PDF], Lewis was paid a base salary of £725,000, and Butcher was paid £430,000. In addition, Lewis was paid benefits of £28,828, a pension allowance of £36,250 and a bonus of £1.228m. Butcher also got £24,809 in benefits, £36,250 in pension contributions and £305,363 from a long-term incentive plan.
All members of Capita's board have also "agreed to a reduction by the same amount of the fees associated with their directorship". The chairman was paid £325,000 in base salary and £28 in benefits, while the rest of the board were each paid a base salary of between £64,000 and £75,000.
Sickening "...for six months!!!" In time to ease his finances for Christmas.
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Inquest found single mother took fatal overdose after systemic failures on 16:33 - Feb 10 with 1472 views
What makes my blood boil, is that the DWP are complicit in it all, I have read many, many stories of capita knocking back genuine cases.
From what I have seen of the way capita operate is that even if you are a 100% without question a genuine case, they will knock you back, hoping you can't be bothered to appeal.
They have all the evidence they need to award claimants their money, the majority of the time purely based on doctors/consultants reports, but the dwp would rather get capita in just to knock people back..
libera nos a malo
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Inquest found single mother took fatal overdose after systemic failures on 21:40 - Feb 11 with 1376 views
Inquest found single mother took fatal overdose after systemic failures on 00:51 - Feb 12 by NotLoyal
Capita and the other farmed out private business agencies are our new govt. Poorly trained fools making life changing decisions.
We had Atos before Capita (and somebody called Maximus) which goes back beyond 2013. We can't blame it all on Bojo, there's been a succession of shitty governments, not all Tory but mostly tory.
Atos were possibly even worse. I remember they were Royal Mails Occupational health choice and one of my colleagues slipped on ice whilst out on delivery, he broke his leg quite badly. He was called in to see the Atos doctor who recommended him fit to return to work. However the NHS surgeon gave my colleague a letter saying he wasn't fit for work. An argument ensued, the threat of medical redundancy was made so he came back in to work. He lasted 2 days. The leg hadn't healed properly, the bones were still soft and they bent, quite literally bent under his weight. He ended up being retired as the surgeon couldn't fix the damage. He also got a massive payout from Royal Mail and hasn't worked since as far as I know
Captia bad, Atos even worse maybe but they share the same thing, appointed by managers/politicians and given permission, instructions even to force people back into work or to deny them beneits.
In a leaked letter dated 16 May 2017, Atos staff were told:
“Over the last few months we’ve been focusing on delivering an outstanding claimant experience by processing cases efficiently, and when we can, seeing more claimants during the day or at weekends. For many of you this has meant time away from your family and friends, which isn’t easy. "
“With this in mind I wanted to tell you how we’ve done and share the great news that so far we’ve set out what we planned to do [sic]. We’ve seen an extra 3054 claimants in March, and a whopping 4454 claimants in April. This is all down to you. Thanks so much for your support during the last few months, you’ve really come through, proving what it means to be a team player. "
“So that we don’t undo all of your good work, we’re extending incentives into May and June. If you’re interested in working overtime please get in touch with your Service Delivery Manager. Here’s a reminder of what’s on offer. "
“If you’re a health professional"
"The additional £75 Fee per Case (FPC) will remain for every assessment completed. Plus you’ll receive an additional £50 for any assessment you do above four, within an Assessment Centre session, and three within a Home Consultation session.”
It appears from the letter that assessors received an additional £75 bonus for every assessment they completed, plus £50 on top of that for each additional assessment.
I know this is from 2017, but an assessor doing one extra assessment a day, five days a week in an assessment centre would appear to be able to earn £2,125 a week in bonuses alone.
It goes to show how generous the PIP assessment contract is, to allow these companies to pay such huge amounts on top of salaries.
People should see why many of these assessors are in such a rush when they visit homes or you attend an assessment centre. These financial incentives to complete assessments so quickly have compromised the accuracy and quality of assessment reports to the detriment of many people.
Everyday above ground ... Is a good day! 😎
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Inquest found single mother took fatal overdose after systemic failures on 12:30 - Feb 12 with 1282 views
Inquest found single mother took fatal overdose after systemic failures on 12:24 - Feb 12 by theloneranger
This is how rotten the system is ...
In a leaked letter dated 16 May 2017, Atos staff were told:
“Over the last few months we’ve been focusing on delivering an outstanding claimant experience by processing cases efficiently, and when we can, seeing more claimants during the day or at weekends. For many of you this has meant time away from your family and friends, which isn’t easy. "
“With this in mind I wanted to tell you how we’ve done and share the great news that so far we’ve set out what we planned to do [sic]. We’ve seen an extra 3054 claimants in March, and a whopping 4454 claimants in April. This is all down to you. Thanks so much for your support during the last few months, you’ve really come through, proving what it means to be a team player. "
“So that we don’t undo all of your good work, we’re extending incentives into May and June. If you’re interested in working overtime please get in touch with your Service Delivery Manager. Here’s a reminder of what’s on offer. "
“If you’re a health professional"
"The additional £75 Fee per Case (FPC) will remain for every assessment completed. Plus you’ll receive an additional £50 for any assessment you do above four, within an Assessment Centre session, and three within a Home Consultation session.”
It appears from the letter that assessors received an additional £75 bonus for every assessment they completed, plus £50 on top of that for each additional assessment.
I know this is from 2017, but an assessor doing one extra assessment a day, five days a week in an assessment centre would appear to be able to earn £2,125 a week in bonuses alone.
It goes to show how generous the PIP assessment contract is, to allow these companies to pay such huge amounts on top of salaries.
People should see why many of these assessors are in such a rush when they visit homes or you attend an assessment centre. These financial incentives to complete assessments so quickly have compromised the accuracy and quality of assessment reports to the detriment of many people.
I'm sure you mean £2,125 per moth but yes, I totally agree. What isn't said but is often suggested is these comanies make money from refusing claims too.
The last assessor that visited my home (for PIP) actually seemed very nice. I voiced my concerns about my money being cut, after all the things I'd seen on the news. She may have just been humoring me but she said she didn't think I had anythig to worry about, my health problems were documented and clear and had obviously worsened, still my money was cut.
It's those faceless bods higher up, they don't care about anything but profit. At one point I'm sure they were refusing genuine claims because so many people weren't appealing the decisions, I think only abut 40% did appeal at that time so they played the averages and to hell with the people who suffered.
Inquest found single mother took fatal overdose after systemic failures on 12:30 - Feb 12 by Catullus
I'm sure you mean £2,125 per moth but yes, I totally agree. What isn't said but is often suggested is these comanies make money from refusing claims too.
The last assessor that visited my home (for PIP) actually seemed very nice. I voiced my concerns about my money being cut, after all the things I'd seen on the news. She may have just been humoring me but she said she didn't think I had anythig to worry about, my health problems were documented and clear and had obviously worsened, still my money was cut.
It's those faceless bods higher up, they don't care about anything but profit. At one point I'm sure they were refusing genuine claims because so many people weren't appealing the decisions, I think only abut 40% did appeal at that time so they played the averages and to hell with the people who suffered.
No, it's £2,125 per week.
4 x £75 (FPC) = £300 (normal day)
1 extra assessment is £75 (FPC) + £50 bonus = £125
Which is £425 for the day
5 days x £425 = £2,125 (Weekly Bonus)
[Post edited 12 Feb 2021 12:45]
Everyday above ground ... Is a good day! 😎
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Inquest found single mother took fatal overdose after systemic failures on 14:08 - Feb 12 with 1258 views
Inquest found single mother took fatal overdose after systemic failures on 12:44 - Feb 12 by theloneranger
No, it's £2,125 per week.
4 x £75 (FPC) = £300 (normal day)
1 extra assessment is £75 (FPC) + £50 bonus = £125
Which is £425 for the day
5 days x £425 = £2,125 (Weekly Bonus)
[Post edited 12 Feb 2021 12:45]
Wow, so for a normal 38 week year someone could make 80k in bonuses? I wonder how many people that applies to? That could be millions which shows how much they are overpaying these private firms.
Governments (of all ilks) are very free with our money when it suits them.
Tkae Grenfell, they are being tight htere in helping people who are in extreme debt through no fault of their own but the DWP private contractors have a license to print money.
From personal experience I would urge anyone turned down for a PIP, or given a reduction, to Appeal. I went to a Tribunal with my stepdaughter on two occasions and each time we won. I have heard that the majority of Appeals are upheld. Don't be overawed by the process. Also the Citizens Advice Bureau can be very helpful.
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Inquest found single mother took fatal overdose after systemic failures on 18:25 - Feb 12 with 1230 views
Inquest found single mother took fatal overdose after systemic failures on 14:38 - Feb 12 by YrAlarch
From personal experience I would urge anyone turned down for a PIP, or given a reduction, to Appeal. I went to a Tribunal with my stepdaughter on two occasions and each time we won. I have heard that the majority of Appeals are upheld. Don't be overawed by the process. Also the Citizens Advice Bureau can be very helpful.
Over 60% of appeals are succesful apparently. I wish I'd appealed the first time but fear of losing more is what they rely on, these decision makers.
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