| Quick Advice Re Sky 08:50 - May 31 with 1742 views | Toast_R |
I know Sky, Virgin they’re all the same — appalling customer service - nothing new there we've all probably dealt with them.
Really got my Goat this week though. I managed to convince my elderly father to let me re-negotiate his Sky package the other week. He had been on the same deal 16 years and was obviously getting ripped off.
Took me 90 minutes or so to do it and after finally convincing them he had forgot his password and that he’s given me permission to speak to them on his behalf, we got going. With the BT line rental he was paying in addition to the Sky subscription, in all he was hemorrhaging about £140 a month and had been for all those years and getting just the Sports package and a max 2Mbps broadband. Awful. Even the bird on the line couldn’t believe how bad it was.
Finally got them the same TV package with Sky Q, faster fiber broadband and the phone and line rental with Sky all for £80 a month. Job done, big saving. He got sent the new modem for his broadband which I setup for him, the new broadband was meant to switch over on 25 May last week. Instead the broadband has gone dead. Nothing all weekend. Phoned them up Tuesday to be told rather than start the new package they’d somehow managed to cancel the order completely so will have to re-order it but the switch on date will now be delayed until 12 June….apparently it all goes through Open Reach or some bull sh*t so that’s why it takes so long. No broadband for 3 weeks. He’s not very happy at all and will now miss the Champions League final being broadcast for free on YouTube on Saturday among all the other inconvenience of not having internet for that long. Online groceries, Emails, the lot all gone by the wayside. I asked them about Compo and they offered a £10 Tesco voucher. I want to take it further — think this it totally irresponsible, imagine if someone lived there who works from home, what would happen then? I was going to cancel it all and go to Virgin but I know from experience they’re just as sh*t.
Any ideas what I should do next? Really f*cked me off — feel like it’s my fault to a degree.
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| Quick Advice Re Sky on 09:03 - May 31 with 1698 views | BuckR |
Unfortunately this happens to almost all new customers with Sky or ones that are changing package to Sky Q and to be fair it is normally Open Reach who cause the delay. I always find its best to just ask to be put straight through to cancellations as that team have more power than anyone else and tend to get things done, I reccommend sitting on the live chat as you'll have more patience with this! However regards the delay like I say it is sort of out of their hands as it all depends when some pillock from Open Reach decides to pop round and switch it on. Although the switch on date may say 12th June it can happen earlier as ours did as they may be in the area and come and do it. Would advise to keep the internet connected regardless as you wont know when they come as its all done by the roadside. |  | | |
| Quick Advice Re Sky on 09:08 - May 31 with 1687 views | BucksRanger |
Cancel the lot. Get a Now TV Broadband (which after all is Sky by another name) deal at £25 a month with free landline phone calls 24/7 for the first 12 months thrown in and a Now TV box from Argos. He can choose what he wants to watch each month from the various options, Movies (£12), Entertainment (£8), Sport (£34).
With a bit of juggling you need never have both Movies and Entertainment at the same time. Watch one for 3-6 months and then the other. You thus get a whole new raft of stuff to watch 2-4 times a year. [Post edited 31 May 2019 9:16]
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| Quick Advice Re Sky on 11:20 - May 31 with 1571 views | QPR_John |
Been a Sky customer for more years that I care to remember. Deal finishes phone them get a new usually better deal in a few minutes. All done no problem | | | |
| Quick Advice Re Sky on 12:10 - May 31 with 1530 views | YorkRanger |
| Quick Advice Re Sky on 11:20 - May 31 by QPR_John |
Been a Sky customer for more years that I care to remember. Deal finishes phone them get a new usually better deal in a few minutes. All done no problem |
That is pretty much my experience. Every now and then you have to serve notice when the deal they table isn't good enough, but they always come back and sharpen their pencil on pricing within the 30 days notice period. |  | | |
| Quick Advice Re Sky on 13:36 - May 31 with 1441 views | Match82 |
| Quick Advice Re Sky on 11:20 - May 31 by QPR_John |
Been a Sky customer for more years that I care to remember. Deal finishes phone them get a new usually better deal in a few minutes. All done no problem |
Bit of warning on this, used to be the case in the US too, but over the last year or so everyone has by magical coincidence stopped negotiating. So that way of doing business may be coming to the UK soon... |  | | |
| Quick Advice Re Sky on 14:15 - May 31 with 1378 views | Toast_R |
| Quick Advice Re Sky on 13:36 - May 31 by Match82 |
Bit of warning on this, used to be the case in the US too, but over the last year or so everyone has by magical coincidence stopped negotiating. So that way of doing business may be coming to the UK soon... |
Depends if you're willing to call their bluff to the end. To be honest, I'd miss live football but I'd soon find other things to occupy my time and paying for Sports I could live without if it became too expensive to afford. They'll soon start negotiating again when people start f*cking it off.
Re quick negotiating - if your deal expires and it's just a case of applying a new discount to your account that's easy. But when they have to send new hardware or change the cable from the crap copper wire BT installed decades ago to the fiber optic cable for high speed internet, then they appear to go to pieces with high levels of incompetence. [Post edited 31 May 2019 14:16]
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| Quick Advice Re Sky on 14:36 - May 31 with 1327 views | londonscottish |
The bastards did it to me when I moved into a new home just before Christmas. It was only at end of tortuous process that they even mentioned Openreach. My blood ran cold but I didn't think I had on option so VERY reluctantly went ahead.
Openreach, of course, horsed up the installation but luckily Virgin turned on their service that week so I cancelled all the Sky & BT shit had a brilliant install and got 100 Mb/s to boot.
Happy days. |  |
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| Quick Advice Re Sky on 14:53 - May 31 with 1303 views | Lblock |
Oh the oh too recent memories.........
Had this issue myself.
My missus had been nagging me for ages that we were paying too much etc, then my mate really gave it to me both barrels when he found out my monthly cost and what I was getting.
So in I went all revved up for the cancellation.....
My bluff was called.
I ended up 48 hours from Virgin coming to install and got cold feet due to the need for surface wiring which I detest.
Went back to Sky abd eventually settled on a "deal" at #98.00 a month for a 2TB Sky Q install, fibre broadband and all the calls / line rental. That was about a 10 spot more than I'd hoped for.
Cue two months of complete farce.
Had minor issues with fibre upgrade but I gotta say the fella who came round from OpenReach was mustard and did a little bit extra stuff on the cables for a small drink.
Putting all that aside, I'm really happy with Q - the link to box two floors up is blinding, has extended my WiFi by its hotspot tech and the picture is superb.
I detest Sky, hate what they stand for and having worked in there at Gillette Corner for two years feel qualified to have that opinion.... but, I am such a hypocrit.... the product they serve up is quality albeit pricey.
As for the OP and his situation - settle for nthing less than #50.00 off your Sky bill as a minimum. I got thatdue to a late cancelled Engineers visit so that should be your baseline.
Good luck |  |
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| Quick Advice Re Sky on 15:29 - May 31 with 1254 views | Bluce_Ree |
We're in the process of selling the house and I'll be pretty happy to tell Virgin we're leaving. They are so pricey.
I did consider Sky as an alternative but will likely go with BT. |  |
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