Forum | The Club Is a Mess! No Communication! by swansjack84

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The Club Is a Mess! No Communication! 15:47 - Jan 19 with 946 views

As a club, Swansea really need to re review their communication and attitude towards fans. Over the weekend, as a Swans TV subscriber, the stream was a mess. The commentary was out of sync from early on, then at around the 70 minute mark the stream just cut off completely and never came back.

I contacted the club and got no response at all. I also spoke to the streaming service Swans TV use and was told this was an isolated issue and somehow on my end, which I simply do not buy.

If anyone doubts that, go and watch the full match they uploaded on the club’s YouTube and jump to 27:44.

The audio is clearly out of sync, and plenty of people in the comments are saying the same thing. Yet apparently, according to them, this is just my problem and they received no complaints.

This feels very similar to the ticket office fiasco earlier in the season. The club badly needs a reality check and needs to start communicating properly instead of brushing things off.

If there were any other realistic options for watching all our matches, I would cancel Swans TV in a heartbeat. Sadly there are not. These issues have been happening for years now, and it is honestly a disgrace.

The Club Is a Mess! No Communication! on 19:06 - Jan 19 with 775 views

QJumpingJack

Maybe worth flagging to the Trust who can take it up with the club?

And maybe should be a question at the next fans forum.

The Club Is a Mess! No Communication! on 19:34 - Jan 19 with 738 views

KeithHaynes

The Club Is a Mess! No Communication! on 19:06 - Jan 19 by QJumpingJack
Maybe worth flagging to the Trust who can take it up with the club? And maybe should be a question at the next fans forum.

It does happen quite a lot, build it and they will come doesn’t always work.

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The Club Is a Mess! No Communication! on 20:22 - Jan 19 with 680 views

swansjack84

The Club Is a Mess! No Communication! on 19:06 - Jan 19 by QJumpingJack
Maybe worth flagging to the Trust who can take it up with the club? And maybe should be a question at the next fans forum.

Thanks for that. It's interesting. I just spoke with someone who had issues on the weekend with tickets and them being printed with the wrong match day. And this has happened a few times.

Also I reached out to the the Trust and they kindly helped and stepped in. Swans customer service sisd they are looking into it, but I won't hold my breath.

[Post edited 19 Jan 21:13]

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